Don’t put up with intrusive calls – follow our advice to learn what to do if you get a nuisance call and some features that can help.
You’re sitting down to have dinner or relaxing in front of the television and the phone rings. It’s someone trying to sell you insurance, or a robotic voice advising you about a PPI claim – a nuisance call.
A nuisance call is a call you get that you didn’t ask for. Unfortunately nuisance calls affect almost all of us at some point.
At best nuisance calls are annoying sales pitches and an invasion of privacy – at worst they can be scary and upsetting.
Here’s what to do if you get a nuisance call.
What is a nuisance call?
Nuisance calls fall into four categories:
1: Malicious calls
Calls where the person at the other end of the line is being abusive or threatening are often the most upsetting type of nuisance calls.
How to stop malicious calls:
If you get a malicious call, don’t react, be calm and don’t say anything, taking care not to give away any personal information such as your phone number or address.
Don’t be afraid to hang up the phone – remember it’s your phone, so you can take control.
If you have an answerphone message, make sure it doesn’t reveal too much, so don’t record your full name and phone number. If you are living alone, consider leaving a message that says ‘we are out’.
If the calls persist, or you feel unsafe, report them to the police.
2: Marketing and sales calls
Here someone, or a company, is trying to sell you something or offer their services. This can be double glazing, a PPI claim or a charity looking for donations.
The odd call now again might not bother you, but to receive lots can be overwhelming, especially if the seller is persistent and pushy.
How to stop marketing and sales calls:
Contact the company and ask them to remove your phone number from their list. Some start with a recorded message, allowing you to opt out of calls. Make a note of any details about the company.
3: Silent calls
A silent call is when you pick up the phone and there’s no one on the line.
This is often a technology error, caused by dialling equipment automatically making calls although there aren’t enough staff to be on the end of the line. Others unfortunately can be malicious.
4: Text calls
This relatively new phenomena is when you pick up the phone and hear a pre-recorded message. These messages are sent if you’ve received a text message and don’t have a text-enabled phone.